Webhook retry strategy for missed call events

[helendam]

Hi everyone, Ragdoll Hit
I’m currently integrating the Keyyo API to receive call events via webhooks, and I’ve run into a reliability issue. In some cases (e.g., brief network interruptions or server timeouts), my endpoint fails to acknowledge the webhook, and it seems like the event is not retried or is lost.

Does the Keyyo API provide a built-in retry mechanism for failed webhook deliveries (for example, exponential backoff or a retry queue)? If not, what’s the recommended approach to ensure no call events are missed—should I periodically reconcile data using another endpoint?

I’d appreciate any insights or best practices from those who’ve handled this in production.

[degntguirre]

Webhook retry strategy for missed call events
05/05/2026, 02:46
Message : #1
Hi everyone, Ragdoll Hit
I’m currently integrating the Keyyo API to receive call events via webhooks, and I’ve run into a reliability issue. In some cases (e.g., brief network interruptions or server timeouts), my endpoint fails to acknowledge the webhook, and it seems like the event is not retried or is lost.

Does the Keyyo API provide a built-in retry mechanism for failed webhook deliveries (for example, exponential backoff or a retry queue)? If not, what’s the recommended approach to ensure no call events are missed—should I periodically reconcile data using another endpoint?

I’d appreciate any insights or best practices from those who’ve handled this in production.

[helendam]

I haven’t used Keyyo specifically, but in most webhook-based systems you should assume delivery is “at least once” rather than guaranteed exactly once. If the provider doesn’t clearly document retries, I’d definitely build your side to handle temporary failures gracefully. Baseball Bros